Frequently Asked Questions

To ensure optimal setup and utilisation, our team will handle the installation of our Windows and iOS compatible software at your facility. Following a successful installation, we will initiate comprehensive training for your personnel on how to effectively use the system. This training will cover everything from navigating the dashboard to utilising the software’s advanced features for traceability, AI Camera and managing audit trails. Our goal is to equip your team with the necessary skills to confidently manage your first sterile preparation project and fully leverage the capabilities of our software from day one.

Our software is designed to be highly compatible with various Windows versions, specifically iOS 17+ and Windows 10 and above. For the latter it requires a minimum of 4 GB RAM, 2 GHz processor, and 500 MB of free disk space, the camera module will just run on a M1 Apple Silicon, provided in an iPad Pro M1. For optimal performance, especially in high-volume sterile preparation environments, we recommend 8 GB RAM or more and an SSD.

Absolutely! We offer comprehensive training sessions onsite, which cover all aspects of the software, from basic navigation to utilizing advanced features for traceability and maintaining sterile conditions. Training materials are also available.

Our software uses advanced tracking and logging to ensure every step in the preparation of medicines in sterile environments is recorded. This includes who performed each action, what actions were taken, and when they were done, providing complete traceability from start to finish.

The audit trails generated by our software are comprehensive, providing detailed records of every interaction with the system. This includes modifications to formulas, access logs, and detailed activity reports, ensuring accountability and compliance with regulatory standards.

Yes, audit trail reports can be exported in various formats, including PDF and Excel, making it easy to share and analyze data. This feature supports compliance efforts and simplifies internal audits and reviews.

Our software is designed for Windows 7 and newer versions. It takes advantage of the latest Windows security and performance features to ensure a seamless and efficient operation in sterile medical preparation environments.

Yes, our software is designed to integrate smoothly with other Windows-based systems and software, facilitating a seamless workflow in your medical preparation process. This includes compatibility with existing databases and interoperability with other applications used in healthcare settings.

Our technical support team is readily available to assist with any Windows compatibility issues. We offer troubleshooting, updates, and technical guidance to ensure our software runs smoothly on your systems.

Given the unique requirements of each site, we tailor our quotes to fit the specific needs of your organization. Please contact us to prepare a customised quote that aligns with your sterile preparation requirements and the scale of your operations. Our team is dedicated to providing personalized assistance to ensure our software solution meets the exact specifications of your site. For further details, reach out to our sales team, and we will work closely with you to understand your needs and outline the most suitable pricing and licensing options.

If your license expires, you will still be able to access the software in a read-only mode. To regain full access and the ability to conduct new preparations, you will need to renew your license. Our support team can guide you through the renewal process.

Yes, we offer special pricing for educational institutions and non-profit organizations to support their critical work in healthcare and education. Please contact our sales team for more information on these discounts.